Services

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Customer Care

  • Inbound Customer Service & Tech Support
  • Banking
  • Payments, Loans&Mortgage
  • Billing Helpdesk
  • HR Services
  • Sales/ECommerce Support
  • Collections
  • Internal Services Helpdesk
  • Sales Promote/Appointment
  • SettingChat, Emailing, Fax Services
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Knowledge Services

  • Market Research / Survey
  • Banking
  • Market & Demand Analysis
  • Data Mining
  • Research
  • ITES Consulting
  • Lead Generation

 

 

 

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Order Management

  • Order & Lead Generation
  • Order Acceptance &
    Maintenance
  • Order Processing

 

 

 

 

 

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Data Related Services

  • Data Entry, Verification &
    Validation
  • Data Scrapping
  • Data Conversion

Others

  • Digitilization Services
  • Scanning & Indexing
    Services
  • Legal Services


Services Offered by SMSV Infotech Pvt. Ltd

Amongst India’s most diversified service providers SMSV Info Technologies has delivered on a business strategy that focuses on selected customer service based, process oriented industries. SMSV provided varied services, at affordable prices to international corporations who have requirements of inbound and outbound customer care, telemarketing/Sales, Collections, help desk (both technical and general), Email processing and campaigns, live web and voice interaction, back end data processing.

  • Inbound (Customer Service, Technical Product Support, Banking and Financial Services)
  • Outbound (Telesales, Market Research, Collections)
  • Back office/ Transaction processing
  • Email, Web support and SMS services & support

 

 

 

 

DR and BC planning:

 

Disaster Recovery Management: SMSV’s unique approach:

  • Identification of business-critical processes and components
  • Risk Management and Business Impact Analysis
  • Definition of Recovery Windows

 

Mitigation plans:

  • Disaster handling plan, Contingency plan, Business resumption plan
  • Testing and knowledge management

 

Review and Optimization:

  • Key features of the Business Continuity Planning/Disaster Recovery Planning
  • Emergency response teams are formed, and trained on recovery procedures
  • Highly reliable network infrastructure with multiple redundancies .
  • Robust backup practices for critical data
  • Power redundancy through generator sets and high-performance UPS systems
  • State-of-the-art building management and security systems

 



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    Process Security

    Comprehensive risk assessment during new service introduction in IT. External, internal and customer audits to provide security assurance. Information Security Policy  guidelines & Policies for Organizational Security, Email & Internet, Back office functions etc

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    Network Security

    Secure dedicated channel between Wipro and client. Offshore centers insulated from internet and other networks. Multi-layered virus/worm/spam protection for the ODC network. Separate isolated VLAN based network for ODC .
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    Physical Security

    Offshore centers are physically and logically insulated. Offshore centers are declared ‘restricted access’. Liaison with external agencies to collect threat information. Layered access control system

     

  • Migration Approach: